The direct answer (AEO)
Pharmaceutical field force software combines territory planning, GPS-verified HCP visit proof, sample and T&E expense controls, and mileage reimbursement in one audit trail — because pharma compliance teams cannot rely on CRM self-reported calls alone.
Pharma-specific requirements
| Requirement | Why GPS matters |
|---|---|
| Sunshine Act / spend reporting | Expense tied to verified visit session |
| Sample chain of custody | Timestamp + location on sample drop |
| KOL visit frequency | Dwell analytics vs plan |
| Mileage between calls | CPM reimbursement substantiation |
| Anti-kickback documentation | Visit purpose linked to session |
CRM vs field ops intelligence
Veeva and IQVIA own CRM workflows. Scootee layers payroll-grade GPS sessions, road-distance mileage, and MobiTraq expense-mileage mismatch alerts — exportable to finance without replacing CRM.
Rep workflow
Start shift → geofence at clinic/HCP → log sample expense photo → drive segment to next call → end shift → manager approval → accounts export.
Medical rep tracking · [Client visit verification](/blog/client-visit-verification-gps-enterprise/) · [Demo](/demo/)
FAQ
Does GPS replace CRM call reporting?
No — GPS substantiates CRM entries for compliance and payroll; integrations map session_id to call records.
How do you handle hospital campus geofences?
Use polygon boundaries around building clusters; configure dwell minimum (e.g., 8 minutes) before visit credit.